Core units |
SITHIND008 |
Work effectively in hospitality service |
SITXCCS015 |
Enhance customer service experiences |
SITXCOM010 |
Manage conflict |
SITXFIN009 |
Manage finances within a budget |
SITXHRM007 |
Coach others in job skills |
SITXHRM008 |
Roster staff |
SITXHRM009 |
Lead and manage people |
SITXMGT004 |
Monitor work operations |
SITXWHS007 |
Implement and monitor work health and safety practices |
Elective units |
Group A – Hygiene |
SITHIND005 |
Use hygienic practices for hospitality service |
SITXFSA005 |
Use hygienic practices for food safety |
Group B – Hospitality |
Accommodation Services – Front Office, Housekeeping and Portering |
CPPCLO3100 |
Maintain cleaning storage areas |
CPPCLO3101 |
Clean carpeted floors |
CPPCLO3102 |
Clean hard floors |
CPPCLO3103 |
Clean and maintain amenities |
CPPCLO3105 |
Clean glass surfaces |
CPPCLO3108 |
Clean window coverings |
CPPCLO3111 |
Clean rooms, furniture and fittings |
CPPCLO3112 |
Clean walls, ceilings and fittings |
SITHACS009 |
Clean premises and equipment |
SITHACS010 |
Provide housekeeping services to guests |
SITHACS011 |
Prepare rooms for guests |
SITHACS012 |
Launder linen and guest clothes |
SITHACS013 |
Provide porter services |
SITHACS014 |
Provide valet services |
SITHACS015 |
Conduct night audit |
SITHACS016 |
Provide accommodation reception services |
SITTTVL001 |
Access and interpret product information |
SITTTVL004 |
Sell tourism products or services |
SITXCCS017 |
Use a computerised booking system |
SITXCCS019 |
Prepare quotations |
Client and Customer Service |
SITXCCS010 |
Provide visitor information |
SITXCCS012 |
Provide lost and found services |
SITXCCS013 |
Provide club reception services |
SITXCRI003 |
Respond to a customer in crisis |
Events |
SITEEVT020 |
Source and use information on the events industry |
SITEEVT021 |
Administer event registrations |
SITEEVT022 |
Provide event production support |
SITEEVT023 |
Plan in-house events |
Food and Beverage |
SITHFAB021 |
Provide responsible service of alcohol |
SITHFAB022* |
Clean and tidy bar areas |
SITHFAB023* |
Operate a bar |
SITHFAB024* |
Prepare and serve non-alcoholic beverages |
SITHFAB025* |
Prepare and serve espresso coffee |
SITHFAB026* |
Provide room service |
SITHFAB028 |
Operate and monitor cellar systems |
SITHFAB029* |
Conduct a product tasting for alcoholic beverages |
SITHFAB030* |
Prepare and serve cocktails |
SITHFAB031* |
Provide advice on beers, spirits and liqueurs |
SITHFAB032* |
Provide advice on Australian wines |
SITHFAB033* |
Provide advice on imported wines |
SITHFAB034* |
Provide table service of food and beverage |
SITHFAB035* |
Provide silver service |
SITHFAB036 |
Provide advice on food |
SITHFAB037* |
Provide advice on food and beverage matching |
SITHFAB038* |
Plan and monitor espresso coffee service |
Food Safety |
SITXFSA006 |
Participate in safe food handling practices |
SITXFSA007* |
Transport and store food |
Gaming |
SITHGAM022 |
Provide responsible gambling services |
SITHGAM023* |
Attend gaming machines |
SITHGAM024* |
Operate a TAB outlet |
SITHGAM025* |
Conduct Keno games |
SITHGAM026* |
Analyse and report on gaming machine data |
SITHGAM027* |
Deal Baccarat games |
SITHGAM028* |
Conduct Big Wheel games |
SITHGAM029* |
Deal Blackjack games |
SITHGAM030* |
Deal Poker games |
SITHGAM031* |
Deal Pontoon games |
SITHGAM032* |
Conduct Rapid Roulette games |
SITHGAM033* |
Conduct Roulette games |
SITHGAM034* |
Attend casino gaming machines |
SITHGAM035* |
Deal Caribbean Stud games |
SITHGAM036* |
Deal Casino War games |
SITHGAM037* |
Deal Mississippi Stud games |
SITHGAM038* |
Conduct Rapid Baccarat games |
SITHGAM039* |
Conduct Rapid Big Wheel games |
SITHGAM040* |
Deal Three Card Poker games |
Kitchen Operations |
SITHKOP014 |
Plan catering for events or functions |
Working in Industry |
SITHIND006 |
Source and use information on the hospitality industry |
Group C – General electives |
Communication and Teamwork |
BSBTWK501 |
Lead diversity and inclusion |
SITXCOM009 |
Address protocol requirements |
Computer Operations and ICT Management |
BSBTEC301 |
Design and produce business documents |
BSBTEC302 |
Design and produce spreadsheets |
BSBTEC402 |
Design and produce complex spreadsheets |
E-Business |
SIRXOSM002 |
Maintain ethical and professional standards when using social media and online platforms |
SIRXOSM003* |
Use social media and online tools |
Environmental Sustainability |
BSBSUS411 |
Implement and monitor environmentally sustainable work practices |
Finance |
BSBFIN302 |
Maintain financial records |
BSBFIN401 |
Report on financial activity |
SITXFIN008 |
Interpret financial information |
First Aid |
HLTAID011 |
Provide First Aid |
Inventory |
SITXINV006* |
Receive, store and maintain stock |
SITXINV007 |
Purchase goods |
SITXINV008 |
Control stock |
Languages other than English |
SITXLAN008 |
Conduct oral communication in a language other than English |
SITXLAN009 |
Read and write information in a language other than English |
Marketing and Public Relations |
SITXMPR009 |
Coordinate production of brochures and marketing materials |
SITXMPR010 |
Create a promotional display or stand |
SITXMPR011 |
Plan and implement sales activities |
SITXMPR012 |
Coordinate marketing activities |
SITXMPR013 |
Participate in cooperative online marketing initiatives |
Security |
CPPSEC2110 |
Monitor and control individual and crowd behaviour to maintain security |
CPPSEC3122 |
Plan provision of close protection services |
Work Health and Safety |
SITXWHS006 |
Identify hazards, assess and control safety risks |