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Core Units |
BSBFIM601 Manage finances |
BSBINN601 Lead and manage organisational change |
BSBMGT605 Provide leadership across the organisation |
BSBMGT617 Develop and implement a business plan |
Elective Units |
BSBCUE601 Optimise customer engagement operations |
BSBCUE602 Manage customer engagement information |
BSBCUE603 Design and launch new customer engagement facilities |
BSBCUE604 Develop and maintain a service level strategy |
BSBCUE605 Develop and maintain a customer engagement marketing strategy |
BSBCUE606 Forecast and plan using customer engagement traffic information analysis |
BSBCUE607 Manage customer engagement centre staffing |
BSBCUE608 Manage customer engagement operational costs |
BSBCOM603 Plan and establish compliance management systems |
BSBDIV601 Develop and implement diversity policy |
BSBHRM602 Manage human resources strategic planning |
BSBHRM604 Manage employee relations |
BSBINM601 Manage knowledge and information |
BSBIPR601 Develop and implement strategies for intellectual property management |
BSBMGT608 Manage innovation and continuous improvement |
BSBMGT615 Contribute to organisation development |
BSBMGT616 Develop and implement strategic plans |
BSBMGT619 Identify and implement business innovation |
BSBMGT621 Design and manage the enterprise quality management system |
BSBMGT622 Manage resources |
BSBMGT623 Monitor corporate governance activities |
BSBMGT624 Develop and implement corporate social responsibility |
BSBMKG609 Develop a marketing plan |
BSBRKG601 Define recordkeeping framework |
BSBRSK501 Manage risk |
BSBSUS501 Develop workplace policy and procedures for sustainability |
BSBWHS605 Develop, implement and maintain WHS management systems |
PSPGEN067 Establish and maintain strategic networks |
PSPPCM023 Manage strategic contracts |
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