Certificate III in Business



Certificate III

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Qualification Overview

Qualification Code:


Qualification Name:

Certificate III in Business


Classroom – Study | Online | RPL | Credit Transfer

Offered By

Regardless of whether you are working in the business condition or studying online from home, this course will energize you to connect with practical activities so you get the chance to rehearse the knowledge and abilities that will shape the premise of an effective career in business. You can achieve this qualification with the help of Study In Pty Ltd for an excellent experience.

How STUDYIN can help You?

STUDY IN can help you to find the right institution based on your requirements. We can help you to prepare your application for Enrolment – Admission – Credit Transfer – RPL – Upskills/Upgrade Book an online appointment to discuss further.

Why Study the BSB30120 – Certificate III in Business?

The BSB30120 – Certificate III in Business is focused on the real world and relevant contexts that make the student highly skilled and be ready by meeting the industry benchmark. Going through the program will give you the required skills you can use immediately and encourages you to think diversely. This BSB30120 has become developed by industry specialists and endorsed by sector bodies and can be sure you have the practical knowledge to ‘hit the ground running’ in modest, medium or big organisations across the industry. Experience alone is no longer efficient; potential employers are looking for evidence of professional proficiency via a current formal qualification.
Pertinent to a scope of industry sectors, this certificate mirrors an assortment of jobs over a scope of industry parts. It empowers you to apply your attentiveness and assortment skills and judgment, just as the significant hypothetical knowledge and specialized help and exhortation to your groups.
You will need to provide a range of evidence to assist your assessor to make a decision about your competence. The types of evidence you may be asked to provide can include
  • ID
  • Resume
  • Payslips/work contract/ABN if independently employed
  • Letter of Employment
  • Recordings or photographs of your work.
  • Proof of abroad capabilities.
  • Transcripts or appraisals from related past capabilities.
  • Apprenticeship papers.
  • Marketable strategies
  • Monetary Reports
  • Technique Plans
  • Meeting Minutes
  • Current work contracts
  • Letters of reference
  • Advertising Plans
  • Publicizing Campaigns
  • Enactment Documents
  • Grumblings and claims systems
  • Spreadsheets
  • Statements/solicitations and stock requests
  • OHS/WHS arrangements and techniques
For a student, it is crucial to know the occupation he/she will eligible once finish a qualification successfully. If you complete this qualification, you will able to work with this role.
  • Administration Officer
  • Data Entry Operator
  • Office Assistant
  • Junior Personal Assistant
  1. Total number of units = 13

    6 core units  plus

    7 elective units,  of which:

    • 2 elective units must be selected from Group A
    • 1 elective unit must be selected from Group B
    • for the remaining 4 elective units:
    • up to 4 units may be selected from Groups A – G
    • if not listed, up to 3 units may be selected from a Certificate II, Certificate III or Certificate IV from this or any other currently endorsed Training Package qualification or accredited course.

    Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.


    This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:

    • For specialisation in Customer Engagement , 4 elective units must be selected from Group D
    • For specialisation in Business Administration , 4 elective units must be selected from Group E
    • For specialisation in Medical Administration , 4 elective units must be selected from Group F
    • For specialisation in Records and Information Management , 4 elective units must be selected from Group G.

    Where the learner has achieved a specialisation in Customer Engagement, the job roles that relate to this qualification may include Customer Service Representative.

    Where the learner has achieved a specialisation in Business Administration, the job roles that relate to this qualification may include Administrative Assistant.

    Where the learner has achieved a specialisation in Medical Administration, the job roles that relate to this qualification may include Medical Receptionist and Medical Secretary.

    Where the learner has achieved a specialisation in Records and Information Management, the job roles that relate to this qualification may include Records Assistant.

    The achievement of a specialisation will be identified on testamurs as follows:

    • BSB30120 Certificate III in Business (Customer Engagement)
    • BSB30120 Certificate III in Business (Administration)
    • BSB30120 Certificate III in Business (Medical Administration)
    • BSB30120 Certificate III in Business (Records and Information Management).

    Core units

    BSBCRT311 Apply critical thinking skills in a team environment

    BSBPEF201 Support personal wellbeing in the workplace

    BSBSUS211 Participate in sustainable work practices

    BSBTWK301 Use inclusive work practices

    BSBWHS311 Assist with maintaining workplace safety

    BSBXCM301 Engage in workplace communication

    Elective units

    Group A – Technology

    BSBDAT201 Collect and record data

    BSBOPS306 Record stakeholder interactions

    BSBTEC201 Use business software applications

    BSBTEC202 Use digital technologies to communicate in a work environment

    BSBTEC301 Design and produce business documents

    BSBTEC302 Design and produce spreadsheets

    BSBTEC303 Create electronic presentations

    BSBTEC404 Use digital technologies to collaborate in a work environment

    BSBWRT311 Write simple documents

    BSBXCS301 Protect own personal online profile from cyber security threats

    BSBXCS302 Identify and report online security threats

    BSBXCS303 Securely manage personally identifiable information and workplace information

    BSBXCS304 Apply cyber hygiene best practices

    BSBXCS305 Identify and assess cyber security insider threats and risks

    BSBXCS306 Apply own techniques to prevent cyber security insider threats

    Group B – Business Competence

    BSBESB302 Develop and present business proposals

    BSBESB401 Research and develop business plans

    BSBOPS302 Identify business risk

    BSBPEF301 Organise personal work priorities

    BSBPMG430 Undertake project work

    BSBSTR301 Contribute to continuous improvement

    BSBWHS332X Apply infection prevention and control procedures to own work activities

    Group C – Teamwork and Relationships

    BSBCRT412 Articulate, present and debate ideas

    BSBLDR301 Support effective workplace relationships

    BSBPEF302 Develop self-awareness

    BSBXTW301 Work in a team

    Group D – Customer and Client Engagement

    BSBOPS304 Deliver and monitor a service to customers

    BSBOPS305 Process customer complaints

    BSBXDB301 Respond to the service needs of customers and clients with disability

    ICTSAS305 Provide ICT advice to clients

    SIRXCEG002 Assist with customer difficulties

    SIRXCEG005 Maintain business to business relationships

    SIRXMKT001 Support marketing and promotional activities

    SIRXOSM003 Use social media and online tools

    SIRXPDK001 Advise on products and services

    Group E – Business Administration

    BSBFIN301 Process financial transactions

    BSBFIN302 Maintain financial records

    BSBHRM416 Process payroll

    BSBINS202 Handle receipt and dispatch of information

    BSBOPS301 Maintain business resources

    BSBOPS303 Organise schedules

    BSBPUR301 Purchase goods and services

    Group F – Medical Administration

    BSBMED301 Interpret and apply medical terminology appropriately

    BSBMED302 Prepare and process medical accounts

    BSBMED303 Maintain patient records

    BSBMED304 Assist in controlling stocks and supplies

    BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

    BSBMED401 Manage patient record keeping system

    Group G – Records and Information Management

    BSBINS302 Organise workplace information

    BSBINS303 Use knowledge management systems

    BSBINS307 Retrieve information from records

    BSBINS308 Control records

    BSBINS309 Maintain business records

BSB30120 - Certificate III in Business

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