10 units must be completed:
4 core units
6 elective units, consisting of:
3 units from the list below
3 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Note: Unit marked with an asterisk * includes prerequisite unit SIRXCEG008 Manage disrespectful, aggressive or abusive customers.
Core units |
SIRRSTR001 |
Undertake strategic planning in retail |
SIRXCHA002 |
Lead the change process |
SIRXMGT003 |
Provide leadership to others |
SIRRRTF003 |
Drive retail profitability |
Elective units |
Communication and Teamwork |
BSBLDR513 |
Communicate with influence |
Customer Engagement |
SIRXCEG007 |
Develop online customer service standards |
SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
SIRXCEG009 * |
Manage workplace responses to disrespectful aggressive or abusive customer behaviour |
Ecommerce |
SIRXECM003 |
Design an ecommerce site |
Human Resource Management |
BSBHRM506 |
Manage recruitment selection and induction processes |
BSBHRM604 |
Manage employee relations |
Management and Leadership |
BSBLDR511 |
Develop and use emotional intelligence |
BSBLDR502 |
Lead and manage effective workplace relationships |
SIRXMGT004 |
Plan and manage retail projects |
SIRXMGT005 |
Lead the development of business opportunities |
Marketing |
SIRXMKT005 |
Develop a marketing strategy |
SIRXMKT006 |
Develop a social media strategy |
Merchandise Management |
SIRRMRM001 |
Plan merchandise buying strategy |
Online and Social Media |
SIRXOSM002 |
Maintain ethical and professional standards when using social media and online platforms |
SIRXOSM006 |
Develop and manage social media and online strategies |
SIRXOSM007 |
Manage risk to organisational reputation in an online setting |
Risk Management and Security |
SIRXRSK003 |
Manage risk in the retail environment |
Sales |
SIRXSLS004 |
Drive sales results |
Training and Development |
BSBLED501 |
Develop a workplace learning environment |
SIRXTAD003 |
Coach others for success |
Work Health and Safety |
BSBWHS521 |
Ensure a safe workplace for a work area |
Working in Industry |
BSBWOR501 |
Manage personal work priorities and professional development |
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