Certificate IV in Retail Management



Certificate IV

This qualification is designed for those who want to handle administrative and managerial responsibilities within a retail setting. It is suitable for small retail shops, specific departments within larger stores, or business-to-business outlets. You can achieve this certification in the retail industry with Study In for a great learning-based experience.

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Qualification Overview

Qualification Code:


Qualification Name:

Certificate IV in Retail Management


Classroom – Study | Online | RPL | Credit Transfer

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This qualification will furnish you with the crucial abilities and knowledge you should be equipped in taking care of the administrative and administrative obligations inside a little retail shop, a segment or department inside a bigger retail store, or an independent company to-business outlet.  

How STUDYIN can help You?

STUDY IN can help you to find the right institution based on your requirements. We can help you to prepare your application for Enrolment – Admission – Credit Transfer – RPL – Upskills/Upgrade Book an online appointment to discuss further.

Why Study the SIR40316 Certificate IV in Retail Management?

The SIR40316 – Certificate IV in Retail Management is focused on the real world and relevant contexts that make the student highly skilled and be ready by meeting industry benchmark. Going through the program will give the required skills you can use immediately and encourages you to think diversely. This SIR40316 has become developed by industry specialists and endorsed by sector bodies and can be sure you have the practical knowledge to ‘hit the ground running’ in modest, medium or big organisations across the industry. Experience alone is no longer efficient; potential employers are looking for evidence of professional proficiency via a current formal qualification.
The Certificate IV in Retail Management qualification gives the aptitudes and information required by people who oversee everyday tasks and oversee cutting edge groups inside an office or retail location to actualize hierarchical destinations and convey on set gauges. People right now have profoundly evolved client commitment and deals abilities, just as sound item or administration information. The individual would ordinarily work freely and be answerable for their own yields and capacities. The capability gives a pathway to people working in an assortment of retail settings, for example, grocery stores, retail chains, claim to fame retailers and fast assistance eateries. Sets of expectations ordinarily incorporate collaborator senior supervisor, office director or head supervisor.
You should give a scope of proof to help your assessor to settle on a choice about your capability if you applying for RPL. The sorts of proof you might be approached to give can include: Proof of abroad capabilities.
  •  Transcripts or evaluations from related past capabilities.
  • Apprenticeship papers.
  • ID Resume Payslips/work contract/ABN if independently employed Letter of Employment Current business contracts Letters of reference.
  • Recordings or photographs of your work.
  • Statements/solicitations and stock requests Temperature sheets
  • Booking sheets/appointmemt setting sheets
  • Cleaning plans Kitchen station task list OHS necessities Approaches and methodology Nourishment administration wellbeing structures
  • Preparation sheets
  • Menus and plans etc asked or required by the RTO
If you want to STUDY then enrolment documentation checklist needs to be completed. Documents such as ID, Academic Documents, Resume or any other documents asked by the RTO/College must be submitted. You can submit directly or provide to STUDYIN to submit on your behalf to complete your enrolment if you decide to parsue.
For a student, it is crucial to know the occupation he/she will eligible once finish a qualification successfully. If you complete this qualification, you will able to work with this role.
  • Manager
  • Department Manager
  • Assistant Store Manager
  1. 11 units must be completed: 7 core units 4 elective units, consisting of: 2 units from the list below 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course. The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification. Note:  Unit marked with an asterisk * includes prerequisite unit SIRXCEG008 Manage disrespectful, aggressive or abusive customers.
    Core units
    SIRRRTF002 Monitor retail store financials
    SIRXCEG004 Create a customer-centric culture
    SIRXHRM002 Maintain employee relations
    SIRXMGT002 Lead a frontline team
    SIRXRSK002 Maintain store security
    SIRXSLS003 Achieve sales results
    SIRXWHS003 Maintain workplace safety
    Elective units
    Customer Engagement
    SIRXCEG008 Manage disrespectful, aggressive or abusive customers
    SIRXCEG009 * Manage workplace responses to disrespectful aggressive or abusive customer behaviour
    BSBCUS401 Coordinate implementation of customer service strategies
    Change Management
    SIRXCHA001 Facilitate the change process
    Communication and Teamwork
    CHCDIV001 Work with diverse people
    SIRXECM001 Monitor and interpret online data and analytics
    SIRXECM002 Prepare digital content
    Food Safety
    SIRRFSA001 Handle food safely in a retail environment
    SIRRFSA002 Supervise a food safety program
    Health and Wellbeing
    SIRXHWB002 Promote workplace health and wellbeing
    Human Resource Management
    SIRXHRM001 Recruit, select and induct team members
    SITXHRM002 Roster staff
    BSBINN301 Promote innovation in a team environment
    Management and Leadership
    BSBMGT402 Implement operational plan
    SIRRINV002 Control stock
    BSBMKG401 Profile the market
    SIRXMKT002 Use social media to engage customers
    SIRXMKT003 Manage promotional activities
    SIRRMER003 Coordinate visual merchandising activities
    Online and Social Media
    SIRXOSM004 Analyse performance of social media and online business tools
    SIRXOSM005 Develop a basic website for customer engagement
    Retail Financials
    BSBFIA302 Process payroll
    BSBSMB421 Manage small business finances
    Training and Development
    SIRXTAD002 Develop the retail frontline
    Working in Industry
    SIRXIND005 Develop personal productivity
    SIRXIND006 Review retail business fundamentals
SIR40316 - Certificate IV in Retail Management (Release 5)

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Sarvjeet Kaur
Sarvjeet Kaur
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Nazmus Sadat
Nazmus Sadat
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Paul Cp
Paul Cp
Thanks to Study In . I achieved my Cert IV through RPL which helped me for my professional career.Thanks to Saswati for the guidance and the quick responses for the queries. I referred my friends and they all are happy. Thanks once again
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