Certificate III in Retail



Certificate III

This qualification is for individuals who have customer service responsibilities and are involved in day-to-day store operations. It requires sound product knowledge and well-developed skills in discretion and judgment. You can achieve this certification in the retail industry with Study In for a great learning-based experience.

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Qualification Overview

Qualification Code:


Qualification Name:

Certificate III in Retail


Classroom – Study | Online | RPL | Credit Transfer

Offered By

This qualification mirrors the role of people who have the essential obligation of engaging in the client, keeping up everyday store tasks, and conveying on hierarchical desires. They have sound knowledge of item and service contributions. These people have a scope of well-developed aptitudes where prudence and judgment are required.

How STUDYIN can help You?

STUDY IN can help you to find the right institution based on your requirements. We can help you to prepare your application for Enrolment – Admission – Credit Transfer – RPL – Upskills/Upgrade Book an online appointment to discuss further.

Why study the SIR30216 – Certificate III in Retail?

The SIR30216 – Certificate III in Retail is focused on the real world and relevant contexts that make the student highly skilled and be ready by meeting industry benchmark. Going through the program will give the required skills you can use immediately and encourages you to think diversely. This SIR30216 has become developed by industry specialists and endorsed by sector bodies and can be sure you have the practical knowledge to ‘hit the ground running’ in modest, medium or big organisations across the industry. Experience alone is no longer efficient; potential employers are looking for evidence of professional proficiency via a current formal qualification.
The Certificate III in Retail gives the aptitudes and information required by people answerable for client commitment, everyday store operational upkeep, and meeting authoritative desires. The certified individual will have sound information on the organization’s administration and item contributions and will have very much evolved abilities where judgment and prudence are required. They work freely under limited supervision, and a few people at this level might be liable for the supervision of other colleagues. This capability opens up work openings in the scope of retail settings, including speedy help cafés, retail establishments, grocery stores, and claims to fame retailers. Explicit occupation jobs for qualified people incorporate shop partner, client care agent, bleeding-edge deals right hand, senior deals aide, retail boss, or group pioneer.
You should give a scope of proof to help your assessor to settle on a choice about your capability if you applying for RPL. The sorts of proof you might be approached to give can include: Proof of abroad capabilities.
  •  Transcripts or evaluations from related past capabilities.
  • Apprenticeship papers.
  • ID Resume Payslips/work contract/ABN if independently employed Letter of Employment Current business contracts Letters of reference.
  • Recordings or photographs of your work.
  • Statements/solicitations and stock requests Temperature sheets
  • Booking sheets/appointmemt setting sheets
  • Cleaning plans Kitchen station task list OHS necessities Approaches and methodology Nourishment administration wellbeing structures
  • Preparation sheets
  • Menus and plans etc asked or required by the RTO
If you want to STUDY then enrolment documentation checklist needs to be completed. Documents such as ID, Academic Documents, Resume or any other documents asked by the RTO/College must be submitted. You can submit directly or provide to STUDYIN to submit on your behalf to complete your enrolment if you decide to parsue.
For a student, it is crucial to know the occupation he/she will eligible once finish a qualification successfully. If you complete this qualification, you will able to work with this role.
  • Retail assistant
  • Customer service assistant
13 units must be completed: 8 core units 5 elective units, consisting of: 3 units from the list below 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course. The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
Elective units
Communication and Teamwork
CHCDIV001 Work with diverse people
SIRXCOM003 Promote team cohesion
Customer Engagement
SIRXCEG008 Manage disrespectful, aggressive or abusive customers
SIRXCEG006 Provide online customer service
SIRXDLV001 Deliver food products
Food and Beverage
SITHFAB002 Provide responsible service of alcohol
Food Safety
SIRRFSA001 Handle food safely in a retail environment
SIRRFSA002 Supervise a food safety program
Health and Wellbeing
SIRXHWB001 Maintain personal health and wellbeing
SIRRINV001 Receive and handle retail stock
SIRRINV002 Control stock
Online and Social Media
SIRXOSM001 Identify and review social media and online platforms for organisational use
SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms
SIRXOSM003 Use social media and online tools
Management and Leadership
SIRXMGT001 Supervise and support frontline team members
BSBMKG401 Profile the market
SIRXMKT001 Support marketing and promotional activities
SIRRMER001 Produce visual merchandise displays
SIRRMER002 Merchandise food products
SIRRMER003 Coordinate visual merchandising activities
Product Knowledge
SIRXPDK002 Advise on food products and services
SIRXPDK003 Advise on health and nutritional products and services
Retail Financials
SIRRRTF001 Balance and secure point-of-sale terminal
SIRRSTY001 Style the customer
Training and Development
SIRXTAD001 Train others in frontline tasks
SIRWSLS002 Analyse and achieve sales targets
SIRWSLS003 Build sales of branded products
Working in Industry
SIRXIND002 Organise and maintain the store environment
SIRXIND003 Organise personal work requirements
SIRXIND005 Develop personal productivity
SIR30216 - Certificate III in Retail (Release 4)

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