The Certificate III in Retail gives the aptitudes and information required by people answerable for client commitment, everyday store operational upkeep, and meeting authoritative desires. The certified individual will have sound information on the organization’s administration and item contributions and will have very much evolved abilities where judgment and prudence are required. They work freely under limited supervision, and a few people at this level might be liable for the supervision of other colleagues. This capability opens up work openings in the scope of retail settings, including speedy help cafés, retail establishments, grocery stores, and claims to fame retailers. Explicit occupation jobs for qualified people incorporate shop partner, client care agent, bleeding-edge deals right hand, senior deals aide, retail boss, or group pioneer.

You should give a scope of proof to help your assessor to settle on a choice about your ability. The kinds of proof you might be approached to give can include:

• Letter of Employment
• Current work contracts
• Recordings or photographs of your work.
• Resume
• ID
• Payslips/work contract/ABN if independently employed
• Proof of abroad capabilities.
• Transcripts or appraisals from related past capabilities.
• Apprenticeship papers.
• Client Feedback Forms
• Hazard Assessment and Management structures
• Work Document

Instructing and Training Documents

For a student, it is crucial to know the occupation he/she will eligible once finish a qualification successfully. If you complete this qualification, you will able to work with this role.

• Retail assistant
• Customer service assistant

13 units must be completed: 8 core units 5 elective units, consisting of: 3 units from the list below 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course. The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units Communication and Teamwork CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion Customer Engagement SIRXCEG008 Manage disrespectful, aggressive or abusive customers SIRXCEG006 Provide online customer service Delivery SIRXDLV001 Deliver food products Food and Beverage SITHFAB002 Provide responsible service of alcohol Food Safety SIRRFSA001 Handle food safely in a retail environment SIRRFSA002 Supervise a food safety program Health and Wellbeing SIRXHWB001 Maintain personal health and wellbeing Inventory SIRRINV001 Receive and handle retail stock SIRRINV002 Control stock Online and Social Media SIRXOSM001 Identify and review social media and online platforms for organisational use SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM003 Use social media and online tools Management and Leadership SIRXMGT001 Supervise and support frontline team members Marketing BSBMKG401 Profile the market SIRXMKT001 Support marketing and promotional activities Merchandising SIRRMER001 Produce visual merchandise displays SIRRMER002 Merchandise food products SIRRMER003 Coordinate visual merchandising activities Product Knowledge SIRXPDK002 Advise on food products and services SIRXPDK003 Advise on health and nutritional products and services Retail Financials SIRRRTF001 Balance and secure point-of-sale terminal Styling SIRRSTY001 Style the customer Training and Development SIRXTAD001 Train others in frontline tasks Wholesale SIRWSLS002 Analyse and achieve sales targets SIRWSLS003 Build sales of branded products Working in Industry SIRXIND002 Organise and maintain the store environment SIRXIND003 Organise personal work requirements SIRXIND005 Develop personal productivity