Certificate II in Retail Services

SIR20216

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Certificate II

This qualification is suitable for frontline retail team members who perform routine tasks under direct supervision. It provides a basic understanding of retail operations. You can achieve this certification in the retail industry with Study In for a great learning-based experience.

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Qualification Overview

Qualification Code:

SIR20216

Qualification Name:

Certificate II in Retail Services

AVAILABLE OPTIONS TO COMPLETE THIS COURSE?

Classroom – Study | Online | RPL | Credit Transfer

Offered By

This qualification mirrors the role of frontline retail team members who utilize a characterized and restricted scope of operational abilities to embrace work environment exercises. They are associated with predominantly routine and repetitive tasks and work under the direct management of others.

How STUDYIN can help You?

STUDY IN can help you to find the right institution based on your requirements. We can help you to prepare your application for Enrolment – Admission – Credit Transfer – RPL – Upskills/Upgrade Book an online appointment to discuss further.

Why Study the SIR20216 Certificate II in Retail Services?

The SIR20216 – Certificate II in Retail Services is focused on the real world and relevant contexts that make the student highly skilled and be ready by meeting industry benchmark. Going through the program will give the required skills you can use immediately and encourages you to think diversely. This SIR20216 has become developed by industry specialists and endorsed by sector bodies and can be sure you have the practical knowledge to ‘hit the ground running’ in modest, medium or big organisations across the industry. Experience alone is no longer efficient; potential employers are looking for evidence of professional proficiency via a current formal qualification.
The SIR20216 – Certificate II in Retail Services reflects the knowledge of an individual working in the automotive service, repair, and retail industry. The individual will be responsible for performing a variety of servicing tasks.
You should give a scope of proof to help your assessor to settle on a choice about your capability if you applying for RPL. The sorts of proof you might be approached to give can include: Proof of abroad capabilities.
  •  Transcripts or evaluations from related past capabilities.
  • Apprenticeship papers.
  • ID Resume Payslips/work contract/ABN if independently employed Letter of Employment Current business contracts Letters of reference.
  • Recordings or photographs of your work.
  • Statements/solicitations and stock requests Temperature sheets
  • Booking sheets/appointmemt setting sheets
  • Cleaning plans Kitchen station task list OHS necessities Approaches and methodology Nourishment administration wellbeing structures
  • Preparation sheets
  • Menus and plans etc asked or required by the RTO
 
If you want to STUDY then enrolment documentation checklist needs to be completed. Documents such as ID, Academic Documents, Resume or any other documents asked by the RTO/College must be submitted. You can submit directly or provide to STUDYIN to submit on your behalf to complete your enrolment if you decide to parsue.
For a student, it is crucial to know the occupation he/she will eligible once finish a qualification successfully. If you complete this qualification, you will able to work with this role.
  • Retail assistant
  • Customer service assistant
12 units must be completed:
  • 7 core units
  • 5 elective units, consisting of:
  • 3 units from the list below
  • 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
Elective units
Food Safety
SIRRFSA001 Handle food safely in a retail environment
Inventory
SIRRINV001 Receive and handle retail stock
Merchandising
SIRRMER001 Produce visual merchandise displays
SIRRMER002 Merchandise food products
Online and Social Media
SIRXOSM001 Identify and review social media and online platforms for organisational use
Product Knowledge
SIRXPDK002 Advise on food products and services
Sales
SIRXSLS002 Follow point-of-sale procedures
Technology
BSBWOR204 Use business technology
Working in Industry
FSKLRG09 Use strategies to respond to routine workplace problems
SIRXIND002 Organise and maintain the store environment
SIRXIND004 Plan a career in the retail industry
SIRXCEG008 Manage disrespectful, aggressive or abusive customers
 
SIR20216 - Certificate II in Retail Services (Release 3)

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