Core units |
BSBDIV501 | Manage diversity in the workplace |
SITTIND001 | Source and use information on the tourism and travel industry |
SITXCCS007 | Enhance customer service experiences |
SITXCCS008 | Develop and manage quality customer service practices |
SITXCOM005 | Manage conflict |
SITXFIN002 | Interpret financial information |
SITXFIN003 | Manage finances within a budget |
SITXFIN004 | Prepare and monitor budgets |
SITXHRM003 | Lead and manage people |
SITXMGT001 | Monitor work operations |
SITXMGT002 | Establish and conduct business relationships |
SITXWHS003 | Implement and monitor work health and safety practices |
Elective units |
Group A |
Tourism and Travel Coordination |
SITTTOP003 | Allocate tour or activity resources |
SITTTSL002 | Access and interpret product information |
SITTTSL003 | Provide advice on international destinations |
SITTTSL004 | Provide advice on Australian destinations |
SITTTSL005 | Sell tourism products and services |
SITTTSL006 | Prepare quotations |
SITTTSL007 | Process reservations |
SITTTSL008 | Book supplier products and services |
SITTTSL009 | Process travel-related documentation |
SITTTSL010 | Use a computerised reservations or operations system |
SITTTSL011 | Source airfares for domestic flights |
SITTTSL012 | Construct normal international airfares |
SITTTSL013 | Construct promotional international airfares |
SITTTSL014 | Construct advanced international airfares |
SITTTSL015 | Administer billing and settlement plans |
SITTTSL016 | Provide specialist advice on cruises |
SITTTSL017 | Maintain product inventories |
SITXCCS002 | Provide visitor information |
Tourism Delivery |
SITTGDE004 | Lead tour groups |
SITTGDE005 | Prepare and present tour commentaries or activities |
SITTGDE006 | Develop and maintain the general and regional knowledge required by guides |
SITTGDE007 | Research and share information on Australian Indigenous cultures |
SITTGDE008 | Prepare specialised interpretive content on flora, fauna and landscape |
SITTGDE009 | Prepare specialised interpretive content on marine environments |
SITTGDE010 | Prepare specialised interpretive content on cultural and heritage environments |
SITTGDE011 | Coordinate and operate tours |
SITTTOP001 | Load touring equipment and supplies |
SITTTOP002 | Provide outdoor catering |
SITTTOP004 | Set up and operate a camp site |
SITTTOP005 | Operate tours in a remote area |
TLIC1051 | Operate commercial vehicle |
TLIC2025 | Operate four wheel drive vehicle |
TLIC3042 | Operate coach/bus |
Group B |
Administration and Communication |
BSBADM502 | Manage meetings |
BSBCMM401 | Make a presentation |
BSBWRT401 | Write complex documents |
SITXCOM004 | Address protocol requirements |
Computer Operations and ICT Management |
BSBITU301 | Create and use databases |
BSBITU302 | Create electronic presentations |
BSBITU306 | Design and produce business documents |
BSBITU402 | Develop and use complex spreadsheets |
Crisis Management |
SITXCRI001 | Respond to a customer in crisis |
E-Business |
BSBEBU501 | Investigate and design e-business solutions |
BSBEBU502 | Implement e-business solutions |
SITXEBS002 | Develop, implement and monitor the use of social media in a business |
SITXEBS003 | Build and launch a small business website |
Environmental Sustainability |
BSBSUS401 | Implement and monitor environmentally sustainable work practices |
Finance |
BSBFIA303 | Process accounts payable and receivable |
BSBFIA401 | Prepare financial reports |
First Aid |
HLTAID003 | Provide first aid |
HLTAID005 | Provide first aid in remote situations |
Food Safety |
SITXFSA001 | Use hygienic practices for food safety |
Governance and Legal Compliance |
SITXGLC001 | Research and comply with regulatory requirements |
Human Resource Management |
SITXHRM002 | Roster staff |
SITXHRM004 | Recruit, select and induct staff |
SITXHRM005 | Manage volunteers |
SITXHRM006 | Monitor staff performance |
Languages other than English |
SITXLAN003 | Conduct oral communication in a language other than English |
SITXLAN004 | Conduct complex oral communication in a language other than English |
SITXLAN005 | Read and write information in a language other than English |
SITXLAN006 | Read and write documents in a language other than English |
Management and Leadership |
BSBRSK501 | Manage risk |
SITXMGT003 | Manage projects |
Marketing and Public Relations |
BSBMKG401 | Profile the market |
BSBMKG510 | Plan e-marketing communications |
BSBMKG509 | Implement and monitor direct marketing activities |
SITXMPR001 | Coordinate production of brochures and marketing materials |
SITXMPR002 | Create a promotional display or stand |
SITXMPR003 | Plan and implement sales activities |
SITXMPR004 | Coordinate marketing activities |
SITXMPR005 | Participate in cooperative online marketing initiatives |
SITXMPR006 | Obtain and manage sponsorship |
SITXMPR007 | Develop and implement marketing strategies |
SITXMPR008 | Prepare and present proposals |
Planning and Product Development |
SITTPPD001 | Package tourism products |
SITTPPD002 | Develop interpretive activities |
SITTPPD003 | Coordinate and operate sustainable tourism activities |
SITTPPD004 | Develop in-house recreational activities |
SITTPPD005 | Develop host community awareness of tourism |
SITTPPD006 | Assess tourism opportunities for local communities |
SITTPPD007 | Research and analyse tourism data |
Work Health and Safety |
SITXWHS002 | Identify hazards, assess and control safety risks |
