Core units |
SITTIND001 | Source and use information on the tourism and travel industry |
SITXCCS006 | Provide service to customers |
SITXCOM002 | Show social and cultural sensitivity |
SITXWHS001 | Participate in safe work practices |
Elective units |
Group A - Tourism Office Operations |
SITTTSL001 | Operate online information systems |
SITTTSL002 | Access and interpret product information |
SITTTSL009 | Process travel-related documentation |
Group B - Tourism Coordination |
SITXCCS002 | Provide visitor information |
SITTTSL004 | Provide advice on Australian destinations |
SITTTSL005 | Sell tourism products and services |
SITTTSL006 | Prepare quotations |
SITTTSL007 | Process reservations |
SITTTSL008 | Book supplier products and services |
SITTTSL010 | Use a computerised reservations or operations system |
Group C - Tourism Delivery |
CPPSEC2012A | Monitor and control individual and crowd behaviour |
SITHACS001 | Clean premises and equipment |
SITTGDE001 | Interpret aspects of local Australian Indigenous culture |
SITTGDE004 | Lead tour groups |
SITTGDE005 | Prepare and present tour commentaries or activities |
SITTGDE006 | Develop and maintain the general and regional knowledge required by guides |
SITTGDE007 | Research and share information on Australian Indigenous cultures |
SITTGDE008 | Prepare specialised interpretive content on flora, fauna and landscape |
SITTGDE009 | Prepare specialised interpretive content on marine environments |
SITTGDE010 | Prepare specialised interpretive content on cultural and heritage environments |
SITTTOP001 | Load touring equipment and supplies |
SITTTOP002 | Provide outdoor catering |
TLIB2003 | Carry out vehicle servicing and maintenance |
TLIC1051 | Operate commercial vehicle |
TLIC2025 | Operate four wheel drive vehicle |
TLIC3042 | Operate coach/bus |
SITTVAF001 | Load and unload a ride |
SITTVAF002 | Operate a ride location |
SITTVAF003 | Operate a games location |
SITTVAF005 | Fill LPG gas cylinders |
SITXCCS001 | Provide customer information and assistance |
SITXCCS004 | Provide lost and found services |
SITXCOM003 | Provide a briefing or scripted commentary |
SITXWHS002 | Identify hazards, assess and control safety risks |
Group D - Marine Tourism |
SISOSCB301A | SCUBA dive in open water to a maximum depth of 18 metres |
SISOSCB306A | Perform diver rescues |
SISOSCB308A | Guide a SCUBA dive |
SISOSCB419A | Instruct SCUBA diving skills |
SITTGDE005 | Prepare and present tour commentaries or activities |
SITTGDE009 | Prepare specialised interpretive content on marine environments |
Group E- General Electives |
Client and Customer Service, and Sales |
SIRXSLS001 | Sell to the retail customer |
SIRXPDK001 | Advise on products and services |
SITXCRI001 | Respond to a customer in crisis |
Communication and Teamwork |
BSBWOR203 | Work effectively with others |
SITXCOM001 | Source and present information |
SITXCOM004 | Address protocol requirements |
Computer Operations and ICT Management |
BSBITU202 | Create and use spreadsheets |
BSBITU301 | Create and use databases |
BSBITU306 | Design and produce business documents |
E-Business |
SITXEBS001 | Use social media in a business |
Environmental Sustainability |
BSBSUS201 | Participate in environmentally sustainable work practices |
Events |
SITEEVT002 | Process and monitor event registrations |
SITEEVT003 | Coordinate on-site event registrations |
SITEEVT004 | Provide event staging support |
Finance |
BSBFIA301 | Maintain financial records |
SITXFIN001 | Process financial transactions |
First Aid |
HLTAID003 | Provide first aid |
HLTAID005 | Provide first aid in remote situations |
Food and Beverage, Food Safety |
SITHFAB002 | Provide responsible service of alcohol |
SITHFAB004 | Prepare and serve non-alcoholic beverages |
SITHFAB005 | Prepare and serve espresso coffee |
SITHFAB007 | Serve food and beverage |
SITHFAB009 | Conduct a product tasting for alcoholic beverages |
SITHIND001 | Use hygienic practices for hospitality service |
SITXFSA001 | Use hygienic practices for food safety |
Gaming |
SITHGAM001 | Provide responsible gambling services |
SITHGAM002 | Attend gaming machines |
SITHGAM015 | Attend casino gaming machines |
Human Resource Management |
SITXHRM001 | Coach others in job skills |
Inventory |
SITXINV001 | Receive and store stock |
SITXINV002 | Maintain the quality of perishable items |
SITXINV003 | Purchase goods |
Languages other than English |
SITXLAN001 | Conduct basic oral communication in a language other than English |
SITXLAN002 | Conduct routine oral communication in a language other than English |
