Certificate II in Tourism SIT20116 in Australia - Study in Pty Ltd

SIT20116 Certificate II in Tourism

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Qualification Name: Certificate II in Tourism (Release 2)

Qualification Code: SIT20116

Other Mode: Classroom – Study | Online | RPL | Credit Transfer

Offered By: Affiliated Institutions

This qualification mirrors the role of people who have a characterized and limited scope of the travel industry’s operational abilities and essential industry knowledge. They are associated with predominantly normal and redundant undertakings and work under direct management. This qualification gives a pathway to work in numerous travel industry and travel industry parts and for an assorted scope of managers including travel offices, travel wholesalers, travel administrators, attractions, social and legacy locales, and any little the travel industry business.

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Why study the SIT20116 Certificate II in Tourism?

The SIT20116 Certificate II in Tourism is focused on the real world and relevant contexts that make the student highly skilled and be ready by meeting industry benchmark. Going through the program will give the required skills you can use immediately and encourages you to think diversely.

This SIT20116 has become developed by industry specialists and endorsed by sector bodies and can be sure you have the practical knowledge to ‘hit the ground running’ in modest, medium or big organisations across the industry.

Experience alone is no longer efficient; potential employers are looking for evidence of professional proficiency via a current formal qualification.

  1. 1
    Get your skills recognised

    The Certificate II in Tourism gives the essential business information and operational aptitudes required for an individual performing monotonous, routine undertakings under direct supervision. The capability gives a pathway to people working in different travel and the travel industry segments for bosses going from visit wholesalers to travel organizations, visit administrators, social or legacy destinations, attractions and other little visit organizations.

  2. 2
    What evidence you need?

    You should give a scope of proof to help your assessor to settle on a choice about your fitness. The kinds of proof you might be approached to give can include:

    • Letter of Employment
    • Current business contracts
    • Recordings or photographs of your work.
    • Resume
    • ID
    • Payslips/work contracts/ABN if independently employed
    • Letter of Employment
    • Current business contracts
    • Recordings or photographs of your work.
    • Proof of abroad capabilities.
    • Transcripts or appraisals from related past capabilities.
    • Apprenticeship papers.
    • Spreadsheets
    • Checklist
    • OHS/WHS approaches and systems
    • Statements and solicitations
    • Nation data guides
  3. 3
    What are the Potential Job Opportunities?

    For a student, it is crucial to know the occupation he/she will eligible once finish a qualification successfully. If you complete this qualification, you will able to work with this role.

    • Tourist Information Officer
    • Customer Support Agent
    • Hotel Customer Coordinator
    • Reservations Representative
    • Travel Sales Consultant
    • Tour Guide
    • Office Administration Assistant
    • Museum Attendant
    • Restaurant, Cafe Or Bar Worker
    • Kitchen Supervisor
  4. 4
    Packaging Rules

    11 units must be completed:

    • 4 core units
    • 7 elective units, consisting of:
    • 3 units from the list below
    • 4 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

    The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

    Core units 


    Source and use information on the tourism and travel industry


    Interact with customers


    Show social and cultural sensitivity


    Participate in safe work practices

    Elective units 



    Clean premises and equipment

    Client and Customer Service, and Sales 


    Sell to the retail customer


    Advise on products and services


    Provide customer information and assistance


    Provide visitor information

    Cultural Services 


    Monitor collections for changes in condition


    Assist with the staging of public activities and events


    Develop and apply knowledge of information and cultural services organisations

    Communication and Teamwork 


    Communicate in the workplace


    Work effectively with others


    Source and present information

    Computer Operations and ICT Management 


    Produce simple word processed documents


    Create and use spreadsheets

    Environmental Sustainability 


    Participate in environmentally sustainable work practices



    Process financial transactions

    First Aid 


    Provide first aid

    Food and Beverage, Food Safety 


    Provide responsible service of alcohol


    Prepare and serve non-alcoholic beverages


    Prepare and serve espresso coffee


    Use hygienic practices for food safety



    Receive and store stock

    Languages other than English 


    Conduct basic oral communication in a language other than English


    Conduct routine oral communication in a language other than English

    Tourism Delivery 


    Provide a briefing or scripted commentary


    Interpret aspects of local Australian Indigenous culture


    Load and unload a ride


    Operate a ride location


    Operate commercial vehicle

    Tourism Sales and Operations 


    Operate online information systems


    Access and interpret product information


    Process travel-related documentation

    Qualification Mapping Information

    SIT20112 Certificate II in Tourism

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