Certificate II in Retail Services SIR20216 in AU - Study in Pty Ltd

SIR20216 Certificate II in Retail Services

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Qualification Name: Certificate II in Retail Services
(Release 2)

Qualification Code: SIR20216

Other Mode: Classroom – Study | Online | RPL | Credit Transfer

Offered By: Affiliated Institutions

This qualification mirrors the role of frontline retail team members who utilize a characterized and restricted scope of operational abilities to embrace work environment exercises. They are associated with predominantly routine and repetitive tasks and work under the direct management of others. You can achieve this qualification with the help of Study In Pty Ltd for an excellent experience.

How STUDYIN can help You?

STUDY IN can help you to find the right institution based on your requirements. We can help you to prepare your application for Enrolment – Admission – Credit Transfer – RPL – Upskills/Upgrade

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Why Study the SIR20216 Certificate II in Retail Services?

The SIR20216 Certificate II in Retail Services is focused on the real world and relevant contexts that make the student highly skilled and be ready by meeting industry benchmark. Going through the program will give the required skills you can use immediately and encourages you to think diversely.

This SIR20216 has become developed by industry specialists and endorsed by sector bodies and can be sure you have the practical knowledge to ‘hit the ground running’ in modest, medium or big organisations across the industry. 

Experience alone is no longer efficient; potential employers are looking for evidence of professional proficiency via a current formal qualification.

  1. 1
    Get your Skills Recognised

    The CPC20112 Certificate II in Construction reflects the knowledge of an individual working in the automotive service, repair, and retail industry. The individual will be responsible for performing a variety of servicing tasks.

  2. 2
    What Evidence you Need ?

    You will need to provide a range of evidence to assist your assessor to make a decision about your competence. The types of evidence you may be asked to provide can include

    • ID
    • Resume
    • Payslips/work contract/ABN if self-employed
    • Letter of Employment
    • Current employment contracts
    • Letters of reference
    • Videos or photos of your work.
    • Evidence of overseas qualifications.
    • Transcripts or assessments from related previous qualifications.
    • Apprenticeship papers.
    • Safe work method statements 
    • Job safety analysis
    • Job cards
    • Maintenance reports and service sheets 
    • Quotes/invoices and stock orders 
  3. 3
    What are the Potential Job Opportunities?

    For a student, it is crucial to know the occupation he/she will eligible once finish a qualification successfully. If you complete this qualification, you will able to work with this role.

    • Retail assistant
    • Customer service assistant
  4. 4
    Packaging Rules

    12 units must be completed:

    • 7 core units
    • 5 elective units, consisting of:
    • 3 units from the list below
    • 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

    The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

    Core units 


    Engage the customer


    Communicate in the workplace to support team and customer outcomes


    Work effectively in a service environment


    Organise personal work requirements


    Advise on products and services


    Identify and respond to security risks


    Contribute to workplace health and safety

    Elective units 

    Food Safety 


    Handle food safely in a retail environment



    Receive and handle retail stock



    Produce visual merchandise displays


    Merchandise food products

    Online and Social Media 


    Identify and review social media and online platforms for organisational use

    Product Knowledge  


    Advise on food products and services



    Follow point-of-sale procedures



    Use business technology

    Working in Industry 


    Use strategies to respond to routine workplace problems


    Organise and maintain the store environment


    Plan a career in the retail industry

    Qualification Mapping Information

    No equivalent qualification.

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