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Certificate II in Tourism (Release 1)

SIT20122

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Certificate II

This qualification is suitable for individuals who have a limited scope of operational skills and basic industry knowledge in the travel industry. It provides a pathway to work in various tourism sectors, including travel agencies, wholesalers, attractions, heritage sites, and small tourism businesses.

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Qualification Overview

Qualification Code:

SIT20122

Qualification Name:

Certificate II in Tourism (Release 1)

AVAILABLE OPTIONS TO COMPLETE THIS COURSE?

Classroom – Study | Online | RPL | Credit Transfer

Offered By

This qualification mirrors the role of people who have a characterized and limited scope of the travel industry’s operational abilities and essential industry knowledge. They are associated with predominantly normal and redundant undertakings and work under direct management. This qualification gives a pathway to work in numerous travel industry and travel industry parts and for an assorted scope of managers including travel offices, travel wholesalers, travel administrators, attractions, social and legacy locales, and any little the travel industry business.

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help you to prepare your application for Enrolment – Admission – Credit Transfer – RPL
– Upskills/Upgrade

Book an online appointment to discuss further.

Why study the SIT20122 Certificate II in Tourism?

The SIT20122 Certificate II in Tourism is focused on the real world and relevant contexts that make the student highly skilled and be ready by meeting industry benchmark. Going through the program will give the required skills you can use immediately and encourages you to think diversely. This SIT20122 has become developed by industry specialists and endorsed by sector bodies and can be sure you have the practical knowledge to ‘hit the ground running’ in modest, medium or big organisations across the industry. Experience alone is no longer sufficient to get exposed to better career opportunities;
potential employers are looking for evidence of professional proficiency through a recognizable qualification.

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The Certificate II in Tourism gives the essential business information and operational aptitudes required for an individual performing monotonous, routine undertakings under direct supervision. The capability gives a pathway to people working in different travel and the travel industry segments for bosses going from visit wholesalers to travel organizations, visit administrators, social or legacy destinations, attractions and other little visit organizations.
You should give a scope of proof to help your assessor to settle on a choice about your fitness. The kinds of proof you might be approached to give can include:
  • Letter of Employment
  • Current business contracts
  • Recordings or photographs of your work.
  • Resume
  • ID
  • Payslips/work contracts/ABN if independently employed
  • Letter of Employment
  • Current business contracts
  • Recordings or photographs of your work.
  • Proof of abroad capabilities.
  • Transcripts or appraisals from related past capabilities.
  • Apprenticeship papers.
  • Spreadsheets
  • Checklist
  • OHS/WHS approaches and systems
  • Statements and solicitations
  • Nation data guides
For a student, it is crucial to know the occupation he/she will eligible once finish a qualification successfully. If you complete this qualification, you will able to work with this role.
  • Tourist Information Officer
  • Customer Support Agent
  • Hotel Customer Coordinator
  • Reservations Representative
  • Travel Sales Consultant
  • Tour Guide
  • Office Administration Assistant
  • Museum Attendant
  • Restaurant, Cafe Or Bar Worker
  • Kitchen Supervisor

11 units must be completed:

  • 4 core units
  • 7 elective units, consisting of:
  • 3 units from the list below
  • 4 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

SITTIND001

Source and use information on the tourism and travel industry

SITXCCS003

Interact with customers

SITXCOM002

Show social and cultural sensitivity

SITXWHS001

Participate in safe work practices

Elective units

Cleaning 

SITHACS001

Clean premises and equipment

Client and Customer Service, and Sales

SIRXSLS001

Sell to the retail customer

SIRXPDK001

Advise on products and services

SITXCCS001

Provide customer information and assistance

SITXCCS002

Provide visitor information

Cultural Services

CUACNM201

Monitor collections for changes in condition

CUAEVP201

Assist with the staging of public activities and events

CUAIND202

Develop and apply knowledge of information and cultural services organisations

Communication and Teamwork

BSBCMM201

Communicate in the workplace

BSBWOR203

Work effectively with others

SITXCOM001

Source and present information

Computer Operations and ICT Management

BSBITU201

Produce simple word processed documents

BSBITU202

Create and use spreadsheets

Environmental Sustainability

BSBSUS201

Participate in environmentally sustainable work practices

Finance

SITXFIN001

Process financial transactions

First Aid

HLTAID003

Provide first aid

Food and Beverage, Food Safety

SITHFAB002

Provide responsible service of alcohol

SITHFAB004

Prepare and serve non-alcoholic beverages

SITHFAB005

Prepare and serve espresso coffee

SITXFSA001

Use hygienic practices for food safety

Inventory

SITXINV001

Receive and store stock

Languages other than English

SITXLAN001

Conduct basic oral communication in a language other than English

SITXLAN002

Conduct routine oral communication in a language other than English

Tourism Delivery

SITXCOM003

Provide a briefing or scripted commentary

SITTGDE001

Interpret aspects of local Australian Indigenous culture

SITTVAF001

Load and unload a ride

SITTVAF002

Operate a ride location

TLIC1051

Operate commercial vehicle

Tourism Sales and Operations

SITTTSL001

Operate online information systems

SITTTSL002

Access and interpret product information

SITTTSL009

Process travel-related documentation

Qualification Mapping Information

SIT20112 Certificate II in Tourism

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