• Letters of reference
• Videos or photos of your work.
• Evidence of overseas qualifications.
• Transcripts or assessments from related previous qualifications.
• Apprenticeship papers
• ID
• Resume
• Payslips/work contract/ABN if self-employed
• Letter of Employment
• Current employment contracts
• Meeting minutes
• Workplace documentation
• Spreadsheets
• Presentations and reports
• Calendars and Schedules
• Accounts Documentation

• Clerical Officer
• Customer Service Officer
• General Clerk
• Payroll Officer
• Program Administrator
• Word Processing Officer

Total number of units = 13

3 core units  plus

10 elective units, of which:

• 4 elective units must be selected from the Group A units listed below
• 4 elective units must be selected from the Group B units listed below
• 2 elective units may be selected from the Group A, Group B or Group C units listed below, or any currently endorsed Training Package or accredited course at the same qualification level or one level lower or higher.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Core Units

BSBITU307 Develop keyboarding speed and accuracy

BSBWHS201 Contribute to health and safety of self and others

BSBIND301 Work effectively in an educational environment

Elective Units

Group A units

BSBADM405 Organise meetings

BSBADM406 Organise business travel

BSBCUS301 Deliver and monitor a service to customers

BSBEBU401 Review and maintain a website

BSBMKG408 Conduct market research

CHCCCS007 Develop and implement service programs

ICTICT103 Use, communicate and search securely on the internet

PSPETH001 Uphold the values and principles of public service

PSPGEN021 Contribute to conflict management

PSPLEG001 Comply with legislation in the public sector

Group B units

BSBADM307 Organise schedules

BSBFIA302 Process payroll

BSBFIA303 Process accounts payable and receivable

BSBFIA304 Maintain a general ledger

BSBITU306 Design and produce business documents

BSBITU309 Produce desktop published documents

BSBITU312 Create electronic presentations

BSBITU313 Design and produce digital text documents

BSBITU314 Design and produce spreadsheets

BSBWRT301 Write simple documents

Group C units

BSBADM302 Produce texts from notes

BSBADM303 Produce texts from audio transcription

BSBADM311 Maintain business resources

BSBCMM301 Process customer complaints

BSBDIV301 Work effectively with diversity

BSBFIA301 Maintain financial records

BSBINM301 Organise workplace information

BSBINM302 Utilise a knowledge management system

BSBINM303 Handle receipt and despatch of information

BSBINN201 Contribute to workplace innovation

BSBITU311 Use simple relational databases

BSBITU315 Purchase goods and services online

BSBPRO301 Recommend products and services

BSBSUS201 Participate in environmentally sustainable work practices

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSBWOR204 Use business technology

BSBWOR301 Organise personal work priorities and development

BSBWOR302 Work effectively as an off-site worker