BSB50315 Diploma of Customer Engagement - Study in Pty Ltd

BSB50315 Diploma of Customer Engagement

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Qualification Name: Diploma of Customer Engagement (Release 3)

Qualification Code: BSB50315

Other Mode: Classroom – Study | Online | RPL | Credit Transfer

Offered By: Affiliated Institutions

The Diploma of Customer Engagement boosts employability abilities as you figure out how to effectively communicate across several channels and acquire the skills to be exceptionally prepared at your workplace.
During these roles, you will communicate with customers under immediate direction of any Manager. You will be required to communicate with and answer customers’ needs and catch this detail so you can use it to improve sales.

How STUDYIN can help You?

STUDY IN can help you to find the right institution based on your requirements. We can help you to prepare your application for Enrolment – Admission – Credit Transfer – RPL – Upskills/Upgrade

Book an online appointment to discuss further.

Why Study the BSB50315 Diploma of Customer Engagement?

BSB50315 Diploma of Customer Engagement is focused on the real world, relevant global contexts. Going through the program will give the required skills you can use immediately and encourages you to think diversely.

This BSB50315 has become developed by industry specialists and endorsed by sector bodies and can be sure you have the practical knowledge to ‘hit the ground running’ in modest, medium or big organisations across the industry.

Experience alone is no longer efficient; potential employers are looking for evidence of professional proficiency via a current formal qualification.

  1. 1
    Get your Skills Recognised

    The Diploma of Customer Engagement is focused on people who play out a scope of cutting-edge client care capacities, generally acted in a group domain and under supervision with some position to assign. Undertakings may incorporate dealing with a scope of correspondence channels, offering amazing client care, sticking to scratch execution markers, offering specialized help and information capturing.

  2. 2
    What Evidence you need ?

    You should give a scope of proof to help your assessor to settle on a choice about your ability. The sorts of proof you might be approached to give can include:

    • Résumé
    • ID
    • Letter of Employment
    • Current employment contracts
    • WHS/OHS Policies and procedures
    • Internet/Technology Use Policy
    • Complaints and Appeals handling forms and procedures
    • Screenshots of Information Systems
    • Operational Plans
    • Letters of reference
    • Videos or photos of your work.
    • Evidence of overseas qualifications.
    • Transcripts or assessments from related previous qualifications.
    • Apprenticeship papers
    • Payslips/work contract/ ABN if self-employed
    • Performance Review
  3. 3
    What are the Potential Job Opportunities?

    For a student, it is crucial to know the occupation he/she will eligible once finish a qualification successfully. If you complete this qualification, you will able to work with this role.

    • Customer Service Representative
    • Tele-Sales Representative
    • Customer Contact Agent
    • Customer Contact Operator
  4. 4
    Packaging Rules

    Total number of units = 10  

    3 core units  plus

    7 elective units,  of which:

    • 2 units must be from Group A elective units below
    • 5 units may be from Group A or Group B elective units, or from qualifications at the same level or one higher in any endorsed Training Package or accredited course
    • up to 2 units may be from a Certificate IV level qualification.


    Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.


    Core Units 

    BSBCUE504 Integrate customer contact operations in the organisation

    BSBLED501 Develop a workplace learning environment

    BSBMGT516 Facilitate continuous improvement


    Elective Units 

    Group A 

    BSBAUD501 Initiate a quality audit

    BSBCUE501 Develop business continuity strategy

    BSBCUE502 Establish a multicentre

    BSBCUE503 Manage data interrogation

    BSBCUE601 Optimise customer engagement operations

    BSBCUE602 Manage customer engagement information

    BSBCUE603 Design and launch new customer engagement facilities

    BSBCUE604 Develop and maintain a service level strategy

    BSBCUE605 Develop and maintain a customer engagement marketing strategy

    BSBCUE606 Forecast and plan using customer engagement traffic information analysis

    BSBCUE607 Manage customer engagement centre staffing

    BSBCUE608 Manage customer engagement operational costs

    BSBCUS501 Manage quality customer service

    BSBSLS501 Develop a sales plan

    BSBSLS502 Lead and manage a sales team


    Group B 

    BSBCUE403 Schedule customer engagement activity

    BSBCUE407 Administer customer engagement technology

    BSBCOM501 Identify and interpret compliance requirements

    BSBCOM502 Evaluate and review compliance

    BSBCOM503 Develop processes for the management of breaches in compliance requirements

    BSBCOM601 Research compliance requirements and issues

    BSBCOM602 Develop and create compliance requirements

    BSBCOM603 Plan and establish compliance management systems

    BSBDIV601 Develop and implement diversity policy

    BSBHRM405 Support the recruitment, selection and induction of staff

    BSBHRM512 Develop and manage performance-management processes

    BSBHRM604 Manage employee relations

    BSBINM501 Manage an information or knowledge management system

    BSBINN502 Build and sustain an innovative work environment

    BSBITA611 Configure and optimise customer contact technology

    BSBLED502 Manage programs that promote personal effectiveness

    BSBLDR801 Lead personal and strategic transformation

    BSBMGT605 Provide leadership across the organisation

    BSBMGT615 Contribute to organisation development

    BSBMGT618 Develop a contact centre business plan

    BSBMKG610 Develop, implement and monitor a marketing campaign

    BSBWHS521 Ensure a safe workplace for a work area

    BSBPUB504 Develop and implement crisis management plans

    BSBRSK501 Manage risk

    BSBSUS501 Develop workplace policy and procedures for sustainability

    BSBWOR403 Manage stress in the workplace

    BSBWOR502 Lead and manage team effectiveness

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