This qualification is designed to help the individuals to perform a range of simple procedural, clerical, management, or operational tasks that require self-management and modern technology skills. They perform a range of mainly routine jobs utilizing constrained functional abilities and simple operating understanding in the outlined context. Individuals in these tasks generally work under direct supervision.

You will need to provide a range of evidence to assist your assessor to make a decision about your competence. The types of evidence you may be asked to provide can include

• Letters of reference
• Apprenticeship papers
• ID
• Resume
• Payslips/work contract/ABN if self-employed
• Letter of Employment
• Current employment contracts
• Spreadsheets
• Presentations and reports
• Calendars and Schedules
• Accounts Documentation

For a student, it is crucial to know the occupation he/she will eligible once finish a qualification successfully. If you complete this qualification, you will able to work with this role.

• Administration Assistant
• Clerical Worker
• Data Entry Operator
• Information Desk Clerk
• Office Junior
• Receptionist

Total number of units = 10 

5 core units  plus

5 elective units,  of which:

• 1 elective unit must be selected from Group A
• 1 elective unit must be selected from Group B
• for the remaining 3 elective units:

• up to 3 units may be selected from Groups A, B and C
• if not listed, up to 2 units may be selected from a Certificate I, Certificate II or Certificate III from this or any other currently endorsed Training Package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Core units 

BSBCMM211 Apply communication skills

BSBOPS201 Work effectively in business environments

BSBPEF202 Plan and apply time management

BSBSUS211 Participate in sustainable work practices

BSBWHS211 Contribute to the health and safety of self and others

Elective units 

Group A – Self-Management 

BSBCRT201 Develop and apply thinking and problem solving skills

BSBPEF201 Support personal wellbeing in the workplace

BSBPEF302 Develop self-awareness

Group B - Technology 

BSBDAT201 Collect and record data

BSBFIN301 Process financial transactions

BSBOPS306 Record stakeholder interactions

BSBTEC101 Operate digital devices

BSBTEC201 Use business software applications

BSBTEC202 Use digital technologies to communicate in a work environment

BSBTEC203 Research using the internet

Group C – Working with Others 

BSBOPS202 Engage with customers

BSBOPS203 Deliver a service to customers

BSBPEF101 Plan and prepare for work readiness

BSBTWK201 Work effectively with others

SIRXCEG002 Assist with customer difficulties

SIRXPDK001 Advise on products and services